1. Scope
1.1 This Acceptable Use and Fair Use Policy (the “Policy”) applies to the use of Sluicio Cloud (the “Service”) provided by Sluicio AB (“Sluicio”). It forms part of the Software-as-a-Service Agreement between Sluicio and the customer (the “SaaS Agreement”) and applies to the customer, its Authorised Users and, where the Service is provided through a partner, the partner’s end customers and their users. Capitalised terms not defined in this Policy have the meaning given in the SaaS Agreement.
1.2 The Service may be used only for monitoring and observing the customer’s own integrations and systems, or those of its clients where the customer is authorised to do so, in accordance with the Documentation.
2. Prohibited use
The customer and its users must not:
- send data to the Service that they have no right to process, or that contains special categories of personal data, payment card data or authentication secrets, unless agreed in writing;
- use the Service in breach of applicable law, including export control, sanctions and data protection law;
- attempt to gain unauthorised access to the Service, other customers’ Instances or Sluicio’s infrastructure, or probe, scan or test their vulnerability without Sluicio’s written consent;
- interfere with the integrity or performance of the Service, including by sending traffic volumes that materially exceed what is reasonable for the subscription;
- reverse engineer, decompile or copy the Service, except as permitted by mandatory law or the applicable open-source licence;
- resell, sublicense, white-label or provide the Service to third parties without a partner agreement with Sluicio;
- use the Service to build a competing product, or publish benchmarks of the Service without Sluicio’s prior written consent; or
- upload malicious code or use the Service to distribute spam or harmful content.
3. Responsibility for Instances
3.1 The customer is responsible for everything that happens in and through its Instance, including the data it sends there, the integrations and exports it configures, and the people and systems it gives access to, whether users, partners or service accounts.
3.2 The Instance may be used only to monitor integrations and systems that the customer operates or is authorised to monitor, and not as general-purpose storage, a log archive, or a relay for data unrelated to integration observability.
4. Fair use
4.1 The customer’s usage must stay within its “Fair Use Limits”, that is the total number of Integrations and Systems and the storage included in its Plan under the Key Terms or, for an Online Order, as ordered in the Portal.
4.2 To protect the Service and other customers, Sluicio monitors technical usage metrics of each Instance, such as ingestion rate, storage use, CPU and memory. This monitoring does not involve reading the content of Customer Data.
4.3 Each Instance enforces the Fair Use Limits automatically. When the total number of Integrations and Systems in the subscription has been reached, further Integrations or Systems cannot be activated. When stored data reaches the included storage, the Instance acts according to the setting the customer has chosen: (a) automatically deleting the oldest telemetry data so that storage stays within the limit (the default setting); or (b) stopping the collection of further telemetry until storage has been freed or the subscription has been upgraded. If the customer chooses (b), the Service will not monitor its integrations while collection is stopped. Telemetry that is deleted or not collected under this section cannot be recovered. Sluicio notifies the customer in the Portal and by e-mail when usage reaches 80 per cent and 100 per cent of the limits in its Plan.
4.4 If usage nevertheless affects the stability of the Service or other customers, Sluicio may, after notifying the customer where reasonably possible: (a) further limit ingestion; (b) shorten retention to the level of the subscription; and (c) ask the customer to move to a suitable subscription within fourteen (14) days. The Plan is changed only when the customer actively orders it. Usage above the subscription is never invoiced automatically.
5. Urgent measures and suspension
5.1 In urgent cases, such as an attack, a runaway data source or a threat to other customers’ Instances, Sluicio may limit ingestion or suspend access without prior notice, in accordance with Section 4.4 of the SaaS Agreement.
5.2 Where the Service is provided through a partner, Sluicio notifies the partner of any measure under this Policy and, in urgent cases, may also contact the end customer’s technical contacts directly, unless the partner agreement provides otherwise.
6. Changes
Sluicio may update this Policy in accordance with Section 21.4 of the SaaS Agreement. The current version is published at sluicio.com/acceptable-use.
Effective date: 6 November 2026